Shipping Policy

Silima’s Parlor
Last Updated: August 13, 2026

At Silima’s Parlor, every order represents more than a package being sent from one place to another. Each creation is thoughtfully gathered, carefully prepared, and lovingly packaged before beginning its journey from our hands to yours.

We want you to know what to expect along the way. Please review the following Shipping Policy before placing your order.

Order Processing

Every Silima’s Parlor order is prepared with care.

Because many of our products are handcrafted, assembled, packaged, or prepared individually, orders require processing time before shipment.

Processing time refers to the time needed to prepare your order before it is transferred to the shipping carrier. Processing time does not include the carrier's transportation or delivery time.

Estimated processing times may be displayed on individual product listings or during checkout.

During holidays, sales, product launches, special events, unusually high order volumes, severe weather, or other circumstances beyond our reasonable control, processing times may be longer than usual.

We appreciate your patience as we prepare your order with the attention it deserves.

Shipping & Delivery Estimates

Shipping and delivery estimates provided on our website or during checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once your package has been transferred to the shipping carrier, actual delivery time may be affected by circumstances outside the control of Silima’s Parlor, including:

• Carrier delays;

• Severe weather;

• Natural disasters;

• Transportation interruptions;

• Holiday shipping volume;

• Incorrect or incomplete addresses;

• Regional service interruptions;

• Governmental or postal delays; or

• Other unforeseen circumstances.

Silima’s Parlor cannot guarantee carrier delivery dates or be held responsible for delays caused solely by circumstances outside our reasonable control.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout when available.

Shipping costs may be calculated according to factors such as package weight, dimensions, shipping destination, selected shipping service, and carrier rates.

Shipping charges are separate from product prices unless a promotion or product listing specifically states otherwise.

Please Review Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting your order, please carefully review:

Your name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country

Silima’s Parlor is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

If you discover an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the address if your order has not yet been processed or shipped. However, once an order has been transferred to the carrier, we cannot guarantee that the shipping address can be changed.

Tracking Your Order

When tracking is available for your selected shipping method, tracking information will be provided after your order has shipped.

Please allow time for the shipping carrier to scan and activate tracking information. Tracking information may not update immediately after a shipping label has been created.

A shipping notification or tracking number indicates that your order is being prepared for or has entered the shipping process. It does not necessarily mean that the carrier has already completed its first physical scan of the package.

Packages Marked “Delivered”

If tracking indicates that your package has been delivered but you cannot locate it, please first:

Check around the delivery location, including porches, side doors, mailboxes, parcel lockers, garages, reception areas, or other secure locations.

Check with members of your household, neighbors, building management, front desks, or others who may have accepted the package.

Allow a short period of time, as some carriers may mark packages as delivered shortly before the package physically arrives.

If the package still cannot be located, please contact the shipping carrier using your tracking information.

You are also welcome to contact Silima’s Parlor, and we will provide reasonable assistance with available shipment information.

Lost Packages

If tracking does not show delivery and you believe your package has been lost in transit, please contact us.

When appropriate, we may assist with reviewing tracking information or initiating a carrier inquiry or claim.

Carrier investigations and claim decisions are controlled by the applicable shipping carrier and may require additional time.

Any replacement, refund, store credit, or other resolution will depend upon the circumstances of the shipment, carrier findings, applicable shipping protection or insurance, and any rights provided by law.

Stolen Packages

Silima’s Parlor takes great care in preparing and shipping your order.

However, once a carrier confirms successful delivery to the address provided by the customer, Silima’s Parlor generally cannot assume responsibility for packages that are subsequently lost or stolen from the delivery location, except where otherwise required by applicable law.

If you are concerned about package theft, we encourage you to use a secure delivery address whenever possible.

Returned or Undeliverable Packages

Packages may occasionally be returned to Silima’s Parlor because of:

• An incorrect or incomplete address;

• An unclaimed package;

• An unavailable recipient;

• Refusal of delivery;

• An inaccessible delivery location; or

• Other circumstances determined by the carrier.

If a package is returned to us, we will contact you when reasonably possible.

Additional shipping charges may apply if you request that the package be shipped again, particularly when the return resulted from an incorrect address or another circumstance outside our control.

Original shipping charges may be nonrefundable to the extent permitted by applicable law.

Damaged Packages

We carefully package orders to help protect them during their journey.

If your order arrives damaged, please contact Silima’s Parlor as soon as reasonably possible after delivery.

Please keep the damaged item and all original packaging materials, as these may be required for a shipping claim.

We may request photographs showing:

The damaged product
The interior packaging
The shipping box or mailer
Any visible damage to the exterior packaging
The shipping label

Please do not discard damaged products or packaging until we have reviewed your request or confirmed that they are no longer needed.

After reviewing the circumstances, we may offer an appropriate resolution, such as a replacement, store credit, or refund, depending upon product availability, the nature of the damage, carrier requirements, and applicable law.

Incorrect or Missing Items

Every order is prepared with care, but mistakes can occasionally happen.

If you receive the wrong product or an item is missing from your order, please contact Silima’s Parlor as soon as reasonably possible.

We may ask for photographs of the order and packaging to help us review the issue.

When we confirm that an item was incorrectly fulfilled or omitted due to an error on our part, we will work with you toward an appropriate resolution.

Handcrafted & Natural Products

Many Silima’s Parlor products contain handcrafted or natural elements.

Crystals, stones, herbs, botanicals, woods, and other natural materials may vary slightly in:

Color
Shape
Size
Texture
Pattern
Weight
Natural markings

These natural variations are part of what makes each creation unique and are not considered shipping damage or product defects.

Combining Multiple Orders

Orders placed separately are generally processed as separate transactions.

We cannot guarantee that multiple orders will be combined into a single shipment, even when they are being sent to the same address.

Please review your complete order before checkout whenever possible.

Order Changes & Cancellations

Because we may begin preparing orders shortly after they are received, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

If you need to request a change, please contact us as soon as possible.

Once an order has entered processing or has shipped, changes or cancellations may no longer be possible.

All Sales Are Final

Unless otherwise required by applicable law, all Silima’s Parlor sales are final.

We do not accept returns or exchanges because of a change of mind, personal preference, natural variation, or an incorrectly selected product.

Please carefully review product descriptions and your order details before completing your purchase.

This policy does not prevent you from contacting us regarding an item that arrives damaged, defective, incorrect, or missing.

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.

International Shipping

If international shipping is offered at checkout, customers are responsible for reviewing any import requirements that may apply in their destination country.

International shipments may be subject to customs inspections, duties, taxes, tariffs, brokerage fees, import restrictions, or other charges imposed by the destination country or carrier.

Unless otherwise stated at checkout, these additional charges are the responsibility of the recipient.

Certain herbs, botanicals, woods, oils, incense products, crystals, or other natural materials may be restricted from importation into certain countries or regions.

Silima’s Parlor reserves the right to decline or cancel an international order when we reasonably believe a product cannot legally or safely be shipped to the destination.

International delivery times may also be affected by customs processing and other circumstances outside our control.

Shipping Restrictions

Certain products may be subject to carrier, state, federal, international, or destination-specific shipping restrictions.

We reserve the right to decline, modify, or cancel an order when we determine that an item cannot legally or reasonably be shipped to the requested destination.

If we cancel an order for this reason after payment has been collected, the affected amount will be refunded as appropriate.

Questions About Your Shipment

If you have questions about an order, tracking information, damaged merchandise, or another shipping concern, please contact Silima’s Parlor through the contact information provided on our website.

When contacting us about an existing order, please include your order number and enough information for us to identify the shipment.

We will do our best to help you understand where your order is in its journey and resolve eligible issues as smoothly as possible.

Changes to This Shipping Policy

Silima’s Parlor may update this Shipping Policy from time to time as our products, shipping methods, carriers, or business practices evolve.

The most current version will be posted on our website with an updated revision date.

---

Every package leaving Silima’s Parlor carries something chosen with intention.

Whether it holds a candle waiting for its first flame, crystals ready to find their place upon an altar, or sacred botanicals prepared for a new ritual, we take care in preparing its journey to you.

Thank you for welcoming a little piece of Silima’s Parlor into your home.

© 2026 Silima’s Parlor. All Rights Reserved.